Terms and Conditions of Sale and Delivery of Products
Exclusively Hybrid LLC provides free shipping of purchased batteries to commercial locations within the lower 48 states. Shipping to a residential location is subject to a $150 fee.
When a refundable core deposit applies, the amount will be stated on the applicable order or invoice.
Core Return Policy
Core Return Deadline
To qualify for a full core deposit refund, the customer must properly package the qualifying battery core and hand it to the authorized carrier within 30 calendar days after receiving the replacement battery. Timeliness is determined by the carrier’s acceptance or first tracking scan. The core does not need to arrive at Exclusively Hybrid within that period.
Late core returns will be considered individually. Acceptance of a late core or issuance of a late core refund is not guaranteed.
Return Instructions and Packaging
Contact office@exclusivelyhybrid.com to obtain the authorized core-return label and instructions. Follow all supplied packaging and shipping requirements, using the replacement battery’s shipping container and packing materials whenever possible.
Do not ship a damaged or unsafe battery without first obtaining instructions from Exclusively Hybrid.
Core Eligibility and Inspection
The returned core must be the correct battery type and configuration for the order and must be substantially complete. Return all components required by the applicable core-return instructions, including the Battery ECU/Voltage Sensor when required for that configuration.
Missing modules or major components, dismantling, material physical damage, contamination, alteration, flood damage, fire damage, collision damage, breached enclosures, an incorrect battery, or an unsafe condition may reduce or eliminate the core deposit refund.
Core refunds are subject to receipt and inspection. Exclusively Hybrid will explain any reduction or denial and identify the applicable missing components or condition. An eligible refund will be issued to the original payment method whenever possible.
Separate From Warranty Coverage
Core-return obligations and core refunds are separate from the Limited Warranty on the replacement battery. Failure to return a core, a late return, or a reduced or denied core refund does not, by itself, void that warranty.
Order Returns, Refunds and Cancellations
Unopened Battery Returns
Voluntary returns are accepted only when the battery’s original shipping box remains unopened, with its original seals intact.
The customer must obtain written return authorization and hand the unopened battery to the authorized carrier within 3 calendar days after receipt. The carrier’s acceptance or first tracking scan establishes the return date. Requesting authorization or creating a shipping label alone does not meet the deadline.
For this policy, business days are Monday through Friday, excluding U.S. federal holidays. The first business day after delivery is day one.
The battery must be returned in its original unopened packaging, with all supplied contents intact.
Opened Boxes
Once the original shipping box has been opened, the battery is not eligible for a voluntary return or refund, even if it has not been installed.
This restriction applies to change-of-mind returns. Warranty claims and rights or remedies required by applicable law are addressed separately below.
Restocking, Shipping and Handling Charges
A restocking fee equal to 20% of the product purchase price will apply to eligible returns plus applicable shipping and handling charges.
“Total invoice amount” includes the battery price, core deposit, taxes, shipping, and any other amounts included in the invoice.
Applicable shipping and handling charges include outbound and return transportation costs incurred by Exclusively Hybrid, including outbound shipping originally provided at no charge to the customer, and disclosed handling charges. The same expense will not be deducted twice.
Refunds are subject to receipt and inspection of the returned product. Exclusively Hybrid will provide an itemized explanation of deductions. Any remaining refundable balance will be issued to the original payment method whenever possible.
Customer Orders the Wrong Battery
If the customer orders an incorrect battery and Exclusively Hybrid supplies the battery ordered, the customer is responsible for all outbound and return shipping and handling charges, including outbound shipping originally provided at no charge. Exclusively Hybrid does not cover these costs.
Ordering the wrong battery does not waive the unopened-box requirement, the 3-business-day carrier handover deadline, or the applicable 20% restocking fee. These terms remain subject to rights and remedies required by applicable law.
Cancellation Before Shipment
A customer-requested cancellation completed before the battery is handed to the outbound carrier is subject to a processing fee equal to 7% of the total invoice amount.
The remaining balance will be refunded to the original payment method whenever possible.
A cancellation request does not guarantee that shipment can be stopped. Once the battery has been handed to the outbound carrier, the unopened-return requirements and applicable return charges apply.
The 7% cancellation fee and 20% restocking fee will not both be charged for the same cancelled or returned order.
Requesting a Return or Cancellation
Contact sales@exclusivelyhybrid.com or call 888-322-2316, ext. 3. Provide your order or invoice number and the reason for your request.
Obtain written return authorization, the designated return address, and approved shipping instructions before returning a battery. Follow all packaging and transportation requirements supplied by Exclusively Hybrid.
Warranty Claims, Seller Errors and Legal Rights
A suspected defect or premature failure should be reported under Exclusively Hybrid’s applicable Limited Warranty. Repair is the primary contractual warranty remedy; a warranty claim does not automatically entitle the customer to a refund, subject to remedies required by law.
Contact Exclusively Hybrid promptly if the wrong product was supplied or the shipment arrived damaged. Preserve the packaging and available photographs.
The voluntary-return restrictions and fees do not apply where applicable law requires a different remedy, a full refund, or cancellation without a fee, including qualifying cancellations caused by shipment delays or failure to fulfill an order.
Nothing in these policies limits a right or remedy that applicable law does not permit to be waived.